The lead that came in at 9pm and got a reply at 10 the next morning went to whoever answered first. Mesaya staffs lead response as a role: every web, phone, chat and form inquiry answered in seconds, qualified to your questions, followed up until it books or says no — in your CRM, under your brand, with a human at the thresholds you set.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
Every role is configured from agents already running in production — never a blank prompt. Each one gets its own service account, limited to the permissions you grant, and works inside the tools you already run.
Answers in seconds, asks your qualification questions, and routes or books to your rules.
Web, form, chat and phone leads answered
Qualification to your criteria
Routed to the right person
Books the appointment, confirms it, reminds both sides, and reschedules the no-shows.
Calendar rules and buffers respected
Confirmations and reminders by text
No-shows rescheduled automatically
Covers nights and weekends: answers, captures, books, and hands over in the morning with context.
24/7 coverage on all channels
Morning hand-off with full context
Escalation on urgent cases
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
The agent answers in your voice, to scripts you approve, identifies itself as an assistant where required, and hands over to a person at the thresholds you set — a complaint, a high-value inquiry, a question outside the script.
Modani answers online-sales leads this way around the clock; a law firm and an eyewear retailer have trials built.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a lead answered: 2, an invoice chased: 2, a report delivered: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours, and outcome pricing is available where results are measurable — collections on dollars recovered, lead response on booked meetings. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
The same roles run for clients in retail, distribution, professional services and hospitality — each inside their own tools, each with a named account manager. A live portal demo is available on request.
Where your market requires it, yes; the disclosure line is set on the scoping call. In every case it speaks in your voice and hands over to a person when it should.
At the thresholds you set: a complaint, an inquiry above a value, a question outside the script, or whenever the customer asks. The hand-off comes with full context.
Yes. Nights and weekends are covered by the after-hours role, with a morning hand-off to your team.
Under a minute on every channel; typically seconds. Speed to lead is the single biggest driver of booked conversations.
Web forms, chat, phone and SMS, email, Google Business Profile messages — whichever you use, in your CRM.
Tell us where your team loses the most hours. We'll propose the first role, show you a prototype for your business, and have it working in shadow mode within three weeks.
Book a scoping callOr tell us in writing — we reply within one business day.
