A dispatch desk that books the window, confirms it with the customer by text, updates the driver, and handles the failed delivery with a proposed fix — every day, at 6am, without calling in sick. Mesaya runs it as a managed role inside your dispatch or TMS tools. Modani's furniture deliveries across seven states run on a seven-agent desk built this way.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
Every role is configured from agents already running in production — never a blank prompt. Each one gets its own service account, limited to the permissions you grant, and works inside the tools you already run.
Owns the day's board: builds the schedule from orders and capacity, resolves conflicts, reports what's at risk.
Daily board built
Conflicts and priorities resolved
Morning at-risk report
Sequences stops, assigns windows, and re-sequences when the day changes.
Windows assigned by zone and capacity
Re-sequencing on cancellations and additions
Driver manifests prepared
Confirms every delivery by SMS or email, answers 'where's my delivery', and captures reschedules.
Confirmation and reminder texts
Day-of ETA updates
Reschedule requests captured and rebooked
Handles the failed, refused and damaged deliveries: rebooks, updates the customer, files the claim.
Failed-delivery workflow to your policy
Customer updated the same hour
Claims and notes filed
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
Dispatch is live work.
Modani delivers furniture across seven states on this desk. A construction-equipment company and an airport operator are scoping the same role.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a lead answered: 2, an invoice chased: 2, a report delivered: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours, and outcome pricing is available where results are measurable — collections on dollars recovered, lead response on booked meetings. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
The same roles run for clients in retail, distribution, professional services and hospitality — each inside their own tools, each with a named account manager. A live portal demo is available on request.
Yes, on the channels you use — SMS or your driver app — with every message logged. Drivers get manifests, updates and reschedules from the desk, and a human when they ask for one.
Yes. The agents work the live board in your dispatch system; day-of changes are re-sequenced and communicated as they happen.
The exception role rebooks to your policy, updates the customer within the hour, and files the note or claim. Anything above your thresholds goes to a human.
Onfleet, Samsara, Route4Me and the dispatch modules of the major ERPs, through their own service accounts. If your system has an API or an inbox, the desk can work in it.
One board per depot, one report for the owner. Adding a depot is configuration, not a project.
Tell us where your team loses the most hours. We'll propose the first role, show you a prototype for your business, and have it working in shadow mode within three weeks.
Book a scoping callOr tell us in writing — we reply within one business day.
