An e-commerce brand already has the tools. What it lacks is the people to run them at 11pm. Mesaya staffs the roles — support and returns, ad and image creative, SEO and content, drop-ship and supplier operations, pricing — with managed AI employees working inside Shopify, Klaviyo, Gorgias and your ad accounts, supervised by a named account manager.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
Every role is configured from agents already running in production — never a blank prompt. Each one gets its own service account, limited to the permissions you grant, and works inside the tools you already run.
Resolves order status, returns and questions on email and chat, 24/7, to your policy — and escalates what needs a human.
Order status and tracking answered instantly
Returns and exchanges to your policy
Escalation on refunds above your limit
Produces on-brand creative and A/B variants at volume from your product images and guidelines.
Weekly creative batches
Variants tested and reported
Brand guidelines enforced
Keeps product and category pages ranking — descriptions, metadata, content, technical fixes.
Product descriptions and metadata maintained
Content published to a calendar
Monthly ranking report
Runs the vendor-shipped channel: orders out, tracking in, customer updates, returns.
Orders routed to vendors within minutes
Tracking pulled and shared
Vendor performance reported
Monitors competitors, proposes price and promotion changes to your rules, and executes what you approve.
Competitor monitoring daily
Price change proposals for approval
Promotion setup and reporting
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
The agent that answers your customers speaks in your voice, to your policy, and stops at your limits.
Modani's online sales and drop-ship departments run twelve agents this way.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a lead answered: 2, an invoice chased: 2, a listing published: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours, and outcome pricing is available where results are measurable — collections on dollars recovered, lead response on booked meetings. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
They run several roles each, inside their own systems, with a named account manager on the account. We don't publish client names by default — a live portal demo and references are available on request.
Up to the limit you set. Above it, the agent prepares and a named person approves. You can change the limit any time.
Scripts, tone and guidelines are set once and approved; every conversation and every creative is logged. Autonomy is extended per role as results prove out.
The accounts stay yours. The agent works under its own user with the spend caps you set; you can remove access in one click.
Yes, within Amazon's policies, through Seller Central. The client attests to platform terms; the agent works under your account.
Those help you do the work. Mesaya does the work, with a named person accountable for it, 24/7 — from $400 a month per role.
Tell us where your team loses the most hours. We'll propose the first role, show you a prototype for your business, and have it working in shadow mode within three weeks.
Book a scoping callOr tell us in writing — we reply within one business day.
