The desks that run a distributor — purchasing and supplier follow-up, order entry, collections, dispatch and inbound freight — staffed by managed AI employees working in NetSuite, SAP Business One, Odoo or Dynamics, under approval thresholds you set. We ran purchasing, drop-ship and ocean freight this way at Modani: 28 agents across the three departments.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
Every role is configured from agents already running in production — never a blank prompt. Each one gets its own service account, limited to the permissions you grant, and works inside the tools you already run.
Raises POs from your reorder rules, chases suppliers until a ship date is confirmed, and flags what's late.
POs created and sent for approval
Supplier follow-up by email until confirmed
Late-PO report every morning
Takes orders from email, portal and EDI, enters them, confirms them, and answers 'where is my order'.
Orders keyed into the ERP
Confirmations and ETAs sent
Backorders communicated with options
Chases overdue invoices, applies payments, and escalates accounts at your thresholds.
Reminder sequences by customer tier
Cash application and aging report
Credit-hold recommendations for approval
Schedules deliveries, confirms with customers, updates drivers, and handles the exceptions.
Windows booked and confirmed by SMS
Driver updates and reschedules
Failed deliveries escalated with a fix
Tracks containers and shipments from booking to your dock, handles customs paperwork, and notifies the warehouse.
Bookings and tracking pulled from carriers
Customs documents assembled for the broker
Arrival notices to the warehouse
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
A distributor's fear is an agent that commits money.
Modani's purchasing desk runs 12 agents this way — supplier intake to the container on the water.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a lead answered: 2, an invoice chased: 2, a listing published: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours, and outcome pricing is available where results are measurable — collections on dollars recovered, lead response on booked meetings. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
They run several roles each, inside their own systems, with a named account manager on the account. We don't publish client names by default — a live portal demo and references are available on request.
Yes, through its own service account and only within the permissions you grant. Actions above your thresholds wait for approval; the rest run and are logged.
You set thresholds by supplier and amount. Below them the agent raises and sends; above them it prepares and a named approver releases. Every PO carries its approval record.
From a mailbox you designate, with scripts you approve, and every message logged. Suppliers see your company, with a human on the account when they need one.
Handled through your ERP's own structures; the agent works in whichever entity and currency the transaction lives in.
One — usually purchasing follow-up or the order desk — then collections and freight within the first quarter. Modani ended up with 28 agents across the three departments.
Tell us where your team loses the most hours. We'll propose the first role, show you a prototype for your business, and have it working in shadow mode within three weeks.
Book a scoping callOr tell us in writing — we reply within one business day.
