Support data lives in three tools and nobody looks at it until a customer complains publicly. Mesaya staffs the view: an AI employee that connects your helpdesk, phone system and review sites, builds the dashboard — volume, response and resolution times, CSAT, ratings by location — and writes the weekly note.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
You own the result; we own the job of keeping it right. A named account manager answers when you call.
Connects the sources, builds the view, keeps it true, writes the weekly note.
Volume, first response and resolution times
CSAT and ratings by location
Weekly note: what moved and why
Pulls reviews and ratings from every site into the view.
Google, Yelp and others monitored
Ratings by location weekly
Flags the reviews
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
The role builds the first version in the first two weeks from your live data, then keeps it accurate: sources checked weekly, breaks fixed, changes explained in a short note.
Novettino's reviews and Modani's support run on the same data.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a page updated: 2, a dashboard refreshed: 2, a monthly note: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
The same roles run for clients in retail, distribution, professional services and hospitality — each inside their own tools, each with a named account manager. A live portal demo is available on request.
Yes — managers see theirs, the owner sees all.
Yes, from every site, by location, with the ones needing a reply flagged.
Yes — same account manager, same data; the role starts answering the tickets the dashboard counts.
Tell us what you need and what you have. We'll propose the build, show you a first version within two weeks, and keep it right from then on.
Book a scoping callOr tell us in writing — we reply within one business day.
