Online sales follow-up, dispatch, purchasing, drop-ship, local marketing — the departments of a retail chain, staffed by managed AI employees working inside your POS, ERP and inbox. We know it works because we ran it first: 375 agents across seven departments at Modani, and revenue grew 39% year over year with less than 40% of its former workforce.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
Every role is configured from agents already running in production — never a blank prompt. Each one gets its own service account, limited to the permissions you grant, and works inside the tools you already run.
Answers every web and phone lead in seconds, follows up every quote, and books the showroom visit — from landing to delivered.
Replies to web, chat
Quote follow-up sequences you approve once
Books appointments and confirms them
Schedules deliveries, confirms with customers, updates drivers and handles the exceptions — the day promised, kept.
Delivery windows booked and confirmed
Driver updates and reschedules handled
Failed-delivery exceptions escalated
Creates and follows up purchase orders, chases suppliers, matches invoices and flags discrepancies.
POs raised from reorder points
Supplier follow-up until confirmed ship date
Three-way match with exceptions flagged
Runs the vendor-shipped channel end to end: orders out, tracking in, customer updates, returns.
Orders routed to vendors within minutes
Tracking pulled and shared
Returns and claims handled
Keeps every store's listing accurate, answers reviews in your voice, and publishes what makes the store rank locally.
Google Business Profiles maintained per store
Reviews answered within the day
Local posts and photos published weekly
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
A retail chain runs the same department in every store with different people in each.
Modani's seven departments — online sales, dispatch, purchasing, drop-ship, ocean freight, design and marketing — run this way across 17 showrooms.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a lead answered: 2, an invoice chased: 2, a listing published: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours, and outcome pricing is available where results are measurable — collections on dollars recovered, lead response on booked meetings. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
They run several roles each, inside their own systems, with a named account manager on the account. We don't publish client names by default — a live portal demo and references are available on request.
Yes. Agents work inside Shopify, NetSuite, Odoo, QuickBooks and most retail systems through their own service accounts. If your system has an API or an inbox, an agent can work in it.
One. The role is deployed once with per-store data, per-store approvals and per-store reporting. Adding a store is configuration, not a new project.
You do. The agent works in your channels under your brand, to scripts and rules you approve. A human takes over at the thresholds you set — a complaint, a refund above a limit, a VIP.
Capacity is units of work, not people. The role handles the December volume at the same price per completed task, and your account manager adds units ahead of the peak.
Every department: leads answered in seconds, deliveries confirmed by SMS, purchasing and freight tracked without spreadsheets, marketing published daily. Revenue up 39% year over year with less than 40% of the former workforce. We walk you through the live portal on the scoping call.
Tell us where your team loses the most hours. We'll propose the first role, show you a prototype for your business, and have it working in shadow mode within three weeks.
Book a scoping callOr tell us in writing — we reply within one business day.
