Support is the department that never has enough people at the hour it matters. Mesaya staffs it as roles — support and returns, bookings, reviews — with managed AI employees working in Zendesk, Gorgias or your inbox and phone, resolving to your policy 24/7 and escalating to a person at the thresholds you set.
Who it's for, how a role runs, what it costs — from our CEO. Also in Español, Français, Italiano, Português, עברית, Русский and 中文 at mesaya.com/explainer.
Every role is configured from agents already running in production — never a blank prompt. Each one gets its own service account, limited to the permissions you grant, and works inside the tools you already run.
Resolves order status, returns, exchanges and questions on email, chat and phone, to your policy.
Instant answers on status and tracking
Returns and exchanges to policy
Escalation on refunds above your limit
Books, confirms and reschedules appointments and service calls.
Booked to your calendar rules
Confirmations and reminders
No-shows rescheduled
Answers reviews and comments in your voice and flags what needs a manager.
Reviews answered within the day
Escalation rules you set
Ratings digest weekly
A discovery call on your business and its bottlenecks; one role picked for the trial; a scoping call on systems, rules and approvals. Our audit agent reads your email and systems so the history is understood in days, without meetings.
A graduated agent configured for the role, pre-trained with your manager on examples and edge cases. Service accounts, permissions and approval gates set in your own systems.
The agent works; a human approves everything consequential. Every deliverable logged with its approval chain. Outcomes verified at the source.
Approvals recede as results prove out; exceptions and samples stay reviewed. Your account manager stays in the loop — and scopes the next role.
The desk resolves what your policy allows and hands over the rest: a refund above the limit, an angry customer, a question outside the knowledge base.
Iris runs support at Modani, Mira runs reviews for Novettino, and an aviation-training academy runs the same support role.
Shadow · week 1 — it drafts, you send.
Ask first — it proposes, you approve.
Routine — standard cases handled, exceptions to you.
Autopilot — it runs; you get the digest.
Simple as payroll, and a credit is always $1. No licenses, no implementation fee, month to month. Your first week is free.
per month, per role. Each role is priced by its deliverables, so the minimum scales with the role.
Every task has a credit price — a lead answered: 2, an invoice chased: 2, a report delivered: 6. Itemized on your log, reported as KPIs, reviewed by you.
Add credit batches when you need more done. You set a monthly cap; the bill never passes it.
In aggregate, a role lands at a fraction of what the same work costs in payroll. Rates shown are examples; your order sets yours, and outcome pricing is available where results are measurable — collections on dollars recovered, lead response on booked meetings. You see the exact price for your roles on the scoping call.
We founded Modani, a national furniture retailer, in 2007, sold it in 2018, and bought it back in 2024 to rebuild it on AI. Revenue is up 39% year over year with less than 40% of its former workforce. Every Mesaya role was graduated there first, on a live P&L.
The same roles run for clients in retail, distribution, professional services and hospitality — each inside their own tools, each with a named account manager. A live portal demo is available on request.
At the thresholds you set — refund limits, sentiment, topics outside the knowledge base — or whenever the customer asks. Hand-offs carry the full conversation.
Up to your limit, automatically; above it, prepared for a named approver.
Yes — phone, SMS, email and chat, on the numbers and channels you already use.
The desk answers in the customer's language; your policy and tone carry across.
Your brand, your voice, an answer in seconds, and a person when it matters.
Tell us where your team loses the most hours. We'll propose the first role, show you a prototype for your business, and have it working in shadow mode within three weeks.
Book a scoping callOr tell us in writing — we reply within one business day.
